Orders containing multiple items that include both pre-order and in-stock items will have in-stock items shipped immediately and the remaining pre-orders ship when ALL pre-orders in the order have arrived. Orders Containing Both Pre-order and In-stock Items Upon arrival of new pre-order products at our warehouse, we will process any pre-order and send a email notification with tracking information. In exchange for occasional discounts and to help alleviate any delay in shipping as items become available, pre-order products are charged in full when your order is first placed. These dates are subject to change by manufacturer delays, or subject to cancellation with full refund in the extreme case of supplier shortages. Pre-order items are products available for purchase that are available for shipment at a later date. In-stock orders are fulfilled within 1-2 business days under most circumstances but can sometimes be delayed during our busiest times of the year.ĭelivery times are estimates and can vary depending on delivery method selected, time of the year, weather and other factors. Pre-orders are shipped as soon as they arrive in our warehouse, however, if you order multiple pre-order items on one order, the order will not ship until all items are available. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our system is automated and we will be unable to make any changes after an order has been placed. Please ensure you have the correct shipping address prior to checking out. Please note, all delivery windows are estimates, as couriers can be impacted by delays. If you do not receive an email with a shipping notice and tracking number, please check your spam folder or search in your inbox for “Galactic Toys”. All orders will include online tracking, please wait up to 48 hours for the tracking number to update on the courier's website. If the item you order is in-stock, we usually ship within 1 business day, this can vary depending on order volume. Please inform us prior to the refund if your original payment method is no longer valid. In the rare case that the toy is severely damaged by the shipping courier, we'll accept a return on the item within 7 Days.Īll refunds will be issued to the original payment method, if this payment method is no longer valid, we are able to issue an in-store credit for the refund amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.We do our best to make sure every transaction is as smooth as possible but understand that the occasional mistake happens, such as a damaged product due to neglect by shipping couriers or missing parts. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Īny items opened are non-returnable and there will be no exceptions to this. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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